1. INTRODUCTION
The Cambodia Hotel Association (“CHA”, “we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of personal information of our website visitors, members, and other stakeholders. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.cambodiahotelassociation.com.kh (the “Site”) or engage with our services.
We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Site. This Privacy Policy has been created to demonstrate our firm commitment to privacy and to comply with Cambodia’s legal requirements, including the Law on E-Commerce (2019).
2. INFORMATION WE COLLECT
2.1 Personal Information
We may collect several types of information from and about users of our Site, including:
- Contact Information: Name, postal address, email address, telephone number
- Membership Information: Hotel name, position, membership tier, membership status
- Professional Information: Job title, company details, professional background
- Payment Information: Credit card details, billing information (for membership dues and event registrations)
- Communication Preferences: Newsletter subscriptions, preferred contact methods
- Event Participation Data: Event registrations, attendance records, dietary preferences
- Hotel/Property Details: Information about member hotels including location, facilities, services, and images
- Account Credentials: Username, password, security questions/answers (if applicable)
- Content Contributions: Comments, feedback, survey responses
2.2 Non-Personal Information
We may collect non-personal information about users whenever they interact with our Site, including:
- Technical Information: Internet protocol (IP) address, browser type, operating system, device information
- Usage Data: Pages visited, time spent on pages, click patterns, referring/exit pages
- Location Data: General geographic location based on IP address
- Cookie Data: Information collected through cookies and similar tracking technologies
3. HOW WE COLLECT INFORMATION
3.1 Direct Collection
We collect information directly from you when you:
- Register for or renew CHA membership
- Complete forms on our Site
- Subscribe to newsletters or communications
- Register for events or workshops
- Contact us via email, phone, or other means
- Participate in surveys or provide feedback
3.2 Automatic Collection
As you navigate through our Site, we automatically collect certain information through the use of:
- Cookies
- Web beacons
- Server logs
- Other tracking technologies
These technologies help us improve our Site and your experience, analyze Site usage, and deliver relevant content.
3.3 Third-Party Sources
We may receive information about you from third parties including:
- Business partners
- Government agencies
- Industry organizations
- Member hotels and establishments
4. HOW WE USE YOUR INFORMATION
We use the information we collect for various purposes, including:
4.1 To Provide and Improve Services
- Process membership applications and renewals
- Facilitate event registrations and participation
- Respond to inquiries and provide customer service
- Manage your account and maintain records
- Improve our website functionality and user experience
4.2 For Communication
- Send administrative communications
- Distribute newsletters and industry updates
- Provide information about upcoming events and opportunities
- Share tourism industry news and resources
- Send membership renewal notices
4.3 For Promotional and Marketing Purposes
- Promote the Cambodian hospitality industry
- Market CHA events and initiatives
- Highlight member hotels and services
- Share special offers or announcements
4.4 For Research and Analysis
- Understand member needs and preferences
- Identify trends in the hospitality industry
- Analyze website usage and performance
- Generate reports and statistics for internal use
- Support advocacy efforts for the hotel industry
5. DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information in the following circumstances:
5.1 To Service Providers
- Payment processors for membership fees and event registrations
- Email and communication service providers
- Website hosting and maintenance providers
- Event management companies
- Analytics services
5.2 To Strategic Partners
- Government tourism authorities
- Tourism and hospitality organizations
- Industry partners and sponsors
- Educational institutions for training programs
5.3 To Member Hotels (with consent)
- When facilitating networking opportunities
- For collaborative industry initiatives
- In member directories (as applicable)
5.4 Legal Requirements
- To comply with applicable laws and regulations in Cambodia
- In response to valid legal processes such as court orders
- To protect our rights, privacy, safety, or property
- To investigate potential violations of our terms of service
5.5 Business Transfers
- In connection with a merger, acquisition, or sale of assets
- During negotiations for such business combinations
6. COOKIES AND TRACKING TECHNOLOGIES
6.1 Cookies
Our Site uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize your browser and capture certain information.
6.2 Types of Cookies We Use
- Essential Cookies: Necessary for the basic functionality of the Site
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand how visitors interact with our Site
- Marketing Cookies: Track browsing habits to deliver targeted advertising
6.3 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you block certain cookies, you may not be able to access all features of our Site.
7. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data
- Secure socket layer (SSL) technology
- Regular security assessments
- Limited access to personal information
- Staff training on data protection
- Physical security measures at our facilities
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.
8. DATA RETENTION
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:
- Satisfying legal requirements
- Resolving disputes
- Enforcing our agreements
- Supporting our legitimate business operations
When personal information is no longer required, we securely delete or anonymize it.
9. YOUR PRIVACY RIGHTS
Under Cambodian law and in alignment with international data protection principles, you have certain rights regarding your personal information:
9.1 Right to Access
You have the right to request access to the personal information we hold about you.
9.2 Right to Correction
You have the right to request correction of your personal information if it is inaccurate or incomplete.
9.3 Right to Deletion
You have the right to request deletion of your personal information in certain circumstances.
9.4 Right to Object
You have the right to object to certain processing of your personal information.
9.5 Right to Withdraw Consent
Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information in the “Contact Us” section below.
10. CHILDREN’S PRIVACY
Our Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately.
11. THIRD-PARTY LINKS
Our Site may contain links to third-party websites, including those of our member hotels, partners, and sponsors. These websites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
12. CAMBODIAN LEGAL COMPLIANCE
This Privacy Policy has been designed to comply with Cambodian legal requirements, including:
- The Civil Code of Cambodia
- The Law on E-Commerce (2019)
- The Law on Consumer Protection (2019)
- Applicable regulations issued by the Ministry of Commerce and the Ministry of Posts and Telecommunications
As Cambodia continues to develop its legal framework for data protection, we will update this policy accordingly.
13. INTERNATIONAL DATA TRANSFERS
As an organization based in Cambodia with international members, we may transfer your personal information to countries outside Cambodia. When we do so, we ensure appropriate safeguards are in place to protect your information and comply with applicable laws.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If we make material changes, we will provide notice through our Site or by other means, such as email, before the changes take effect.
15. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Cambodia Hotel Association
No. 23, Street 139
Academy of Culinary Arts Building
Sangkat Veal Vong, Khan 7 Makara
Phnom Penh, Cambodia
Phone: +855 76 222 8880
Email: info@cambodiahotelassociation.com.kh
Website: https://www.cambodiahotelassociation.com.kh
Last Updated: November 7, 2025